Frequently Asked Questions (FAQ)

Neffra™ is an online store offering high-quality products. Each product is chosen for its quality and ability to enhance our customers' experience. You can find a variety of exclusive products in our store.

You can reach out via our Contact Us pages or email us at support@neffra.store. Another option is to open the chat window located in the bottom right corner of your screen to chat live with an agent from our Customer Service team. Our Customer Service team is here to assist you with any questions or issues.

We accept a variety of payment methods, including major credit and debit cards (Visa, Mastercard, Maestro, American Express, Apple Pay and PayPal). For your convenience, our store allows you to view prices in multiple currencies (USD, EUR, GBP, CAD, and AUD). Please note, however, that all transactions are processed in USD at checkout. As a result, the final payment amount will be displayed and charged in USD, regardless of the currency selected during browsing.

Your security is our top priority. All transactions on our website are encrypted and processed through secure payment gateways to ensure the highest level of security.

Once your order has shipped, you'll receive an email with a tracking link and tracking status. You can also track your order through the Track Order page on our website which is located in the Head banner between CATALOG and CONTACT US pages. You can track your order via email and/or tracking number (which we provide for each order).

We currently ship to a wide range of countries. For a full list of shipping destinations, please check our Shipping Information page located at the bottom of the website.

Shipping times vary by location and shipping method:
Shipping (USA) Estimated Delivery: 7-13 days.
International Shipping Estimated Delivery: 15-30 days (varies by destination).

Shipping rates depend on your location and the selected shipping option. We offer free shipping on orders over $150.

Orders cannot be cancelled after they are placed.

We offer a 30-day return policy. If you're not completely satisfied with your purchase, please contact us within 30 days of receiving your order to arrange a return. Items must be in original condition and packaging to qualify for a return.
More information can be found on our Return Policy page.

Please contact our customer service team at support@neffra.store, use the Live Chat in the bottom right of your screen or use our Contact Form to initiate a return. Include your order number and the reason for the return. Receive Return Instructions:
We will provide you with a return authorization and instructions for sending your items back.
Pack the items securely in their original packaging. Include the return authorization inside the package.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 20 days.
Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.

No, you can check out as a guest. Acccount creation is not needed when shopping with us.

To add items to your wishlist, simply click the heart icon on the product page. You can view and manage your wishlist by going to the Wishlist page accessible from the mobile banner. Wishlist is very helpful for storing your favourite items and buying them afterwards.

Yes, we occasionally offer special promotions and discounts. Subscribe to our newsletter to stay updated on the latest offers.
Once you make at least one order with us, you will receive a 10% OFF coupon for your total order price of your next order. Enjoy!

Only one discount code can be applied per order. Discount codes cannot be combined with other offers and/or promotions.

If a product is out of stock, you can sign up to be notified when it’s back. Just click "Notify Me" on the product page, and we’ll send you an email as soon as it’s available again.

Each product page includes detailed descriptions and specifications. If you need additional information, feel free to reach out to our customer service team.

If you encounter any issues, try clearing your browser’s cache or switching to a different device. If the problem persists, contact our support team for assistance.
If you cannot complete your order, check that all required fields are filled and your payment information is correct. If the problem continues, please reach out for assistance.

Please check your spam or junk folder if you don’t see your confirmation email within a few minutes of purchase. If it’s still missing, contact us with your order details.

Try clearing your browser’s cache, updating to the latest version, or using a different browser. If issues persist, contact our support team.

Try refreshing the page or clearing your browser’s cache. If the issue persists, ensure you’re using an up-to-date browser.

This could be due to your internet connection or browser. Check your connection speed, or try accessing our site from another device.

Our website is mobile-optimized. Try clearing your mobile browser’s cache or using a different browser. Contact us if issues continue.

At the moment, the website is optimised for English language only. You can still manually adjust your desired currency, but please keep in mind:
All transactions are processed in USD at checkout. As a result, the final payment amount will be displayed and charged in USD, regardless of the currency selected during browsing.

Subscribe to our newsletter to receive exclusive updates, promotions, and the latest product arrivals.
Subscribe form can be found at the bottom of the page (footer) of our website on each page.

We love hearing from our customers! You can leave a review on the product page under the “Customer Reviews” section.