Return Policy

At Neffra , we want you to be completely satisfied with your purchase. If you are not fully satisfied, we offer a simple and hassle-free return process.

Return Eligibility

To be eligible for a return, please ensure that:

  • Items are unworn, unused, and in original condition with all tags attached.
  • Items are returned within 30 days of the delivery date.
  • Items are not marked as final sale (eg, clearance items, intimate apparel or something similar).

How to Initiate a Return

  1. Request a Return Authorization:

    • Please contact our customer service team at or use our Contact Form to initiate a return.
    • Include your order number and the reason for the return.

  2. Receive Return Instructions:

    • We will provide you with a return authorization and instructions for sending your items back.

  3. Prepare Your Return:

    • Pack the items securely in their original packaging.
    • Include the return authorization inside the package.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over €200 . Neffra cannot guarantee that we will receive your returned item.

Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 20 days .

Exchanges

  • If you need to exchange an item for the same item in a different size or color, please follow the return process and place a new order for the desired item.

Contact Us

If you have any questions regarding our return policy, please reach out to our Customer Service Team at